Refund Policy

Try before you buy

Low Vision Zoom comes with a full-featured 7-day free trial, so you can confirm it works well on your setup before paying anything. The money-back guarantee below is an extra layer of confidence on top of that trial.

What's covered

This policy covers one-time license purchases of Low Vision Zoom made through our payment provider. You can request a full refund within 30 days of your purchase date, for any reason.

How to request a refund

Send a refund request through our contact form, using the email you bought with or including your order/receipt number. Tell us you'd like a refund — you don't need to explain why. We'll confirm and start the refund promptly.

How refunds are processed

Purchases are handled by Paddle, our merchant of record. Approved refunds are issued by Paddle to your original payment method. Once processed, refunds typically appear within 5–10 business days, depending on your bank or card issuer. You may also contact Paddle directly via the receipt email you received at purchase.

After a refund

When a purchase is refunded, the associated license key is considered withdrawn and should no longer be used. You're welcome to continue with the free trial, and you can purchase again at any time.

Volume and invoiced purchases

Organizational or invoiced orders may have separate terms agreed at purchase. If you bought multiple seats or paid by invoice, contact us and we'll work it out with you directly.

Questions

We want you to be happy with Low Vision Zoom. If anything isn't working, contact us before requesting a refund — there's a good chance we can help. Either way, the guarantee stands.